Clear answers before you request your tailored machine proposal.
Can I get a price for STMDRAGON STM-104H 430mm Thicknesser Planer Machine?
Yes. Send STMDRAGON your required configuration, capacity, working size, electrical standard and destination port. We will prepare a current quotation.
Why is the price not shown as one fixed number?
Industrial machines are configured for each project. The final price can depend on capacity, automation, electrical components, optional equipment, packing and shipping terms.
Can the machine be customized?
Yes. We can discuss working size, output, control system, safety options, feeding and discharge equipment, and other configuration requirements.
What power supply can you provide?
The electrical standard can be prepared for the destination country. Share the required voltage, frequency and phase in your enquiry.
Can I request Siemens, Schneider or other electrical components?
Preferred electrical brands can be discussed and confirmed in the final technical proposal.
Is the machine suitable for my material?
Tell us the material type, thickness, dimensions and target output. STMDRAGON will recommend the suitable configuration.
What information should I send for a quotation?
Please send the product name, capacity target, working size, material, electrical standard, destination country or port, and any required options.
What is the usual warranty?
Warranty terms are confirmed in the final quotation. A 12-month warranty is commonly offered according to the agreed equipment scope.
Are spare parts available?
Yes. Recommended spare parts can be supplied with the machine or arranged later according to the final order.
Can you provide operation manuals?
English technical documents can be included according to the agreed machine scope.
Can I inspect the machine before shipment?
Yes. Factory inspection, video testing or a third-party inspection can be arranged before shipment.
Do you arrange FOB or CIF shipping?
Our quotations can be prepared on FOB China port terms. CIF shipping to your destination port is available on request.
How is the machine packed?
Packing is selected according to machine size, transport method and destination. Export packing details are confirmed before shipment.
What is the production lead time?
Lead time depends on the configuration and factory schedule. The confirmed production period appears in the final quotation.
Do you provide installation support?
Installation, commissioning and remote technical support can be discussed according to the project and destination.
Can STMDRAGON help with import documents?
We can coordinate the commercial invoice, packing list and normal export documentation needed for the agreed shipment.
Can I buy one set first?
Yes. Most machines can be quoted as one set, subject to the final configuration and factory terms.
How do I know the machine model is right for me?
Send your production target and space details. Our team will compare suitable models and configurations before you order.
Can you support customers after delivery?
STMDRAGON provides after-sales coordination, technical follow-up and spare-parts support according to the agreed order scope.
How do I contact STMDRAGON now?
Use the Request a Quote form below, contact us by WhatsApp, or visit the Contact page with your project details.
